Refund policy

Last updated: August 22, 2026

This Refund and Cancellation Policy applies to SMGlobal Catwalk® event tickets, applications, designer participation, Academy programs, memberships, experiences, merchandise, and digital products. Offering-specific terms disclosed before purchase also apply. Nothing in this policy limits rights that cannot be excluded under applicable law.

Event tickets

All event-ticket sales are final and non-refundable except where required by applicable law or expressly stated otherwise in writing for a specific event. Where tickets are purchased through Eventbrite or another authorized ticketing platform, the applicable platform and event terms also apply. Changes to programming, talent, designers, speakers, schedules, or seating do not by themselves create a right to a refund unless required by law or expressly stated for the event.

Applications and inquiries

There is no charge merely for submitting an application or inquiry unless expressly stated before submission. Submission does not guarantee acceptance, participation, casting, credentials, sponsorship, membership, enrollment, invitation, admission, or access.

Designer participation

Designer participation deposits are non-refundable. Final payment must be received no later than 30 days before the applicable show. If final payment is not received by the deadline, the participation reservation may be forfeited and the deposit will not be refunded. Additional show-specific cancellation, production, deliverable, and payment terms disclosed before payment also apply.

Academy programs

Academy classes, workshops, live or digital courses, and other educational programs may have offering-specific cancellation, transfer, attendance, and refund terms disclosed before purchase. Where a program has separate written terms, those terms control for that program.

Paid memberships

This section applies only to paid SMGlobal Catwalk memberships and does not replace provisions governing event tickets, products, separately priced services, travel, accommodations, or other non-membership purchases.

A member may submit a written refund request within seven calendar days after the date SMGlobal Catwalk confirms receipt of the one-time annual membership payment. Requests must be sent to smglobalcatwalk@gmail.com and should include the member name, membership tier, enrollment reference, and Shopify order number, if available.

A request submitted within the seven-calendar-day period is eligible for review only if the member has not used any membership benefit. Refund eligibility ends immediately upon any use of a membership benefit, including attending or accessing a member-only session, workshop, panel, roundtable, program, consultation, review session, or invitation-only opportunity; accessing member-only educational or professional-development content; using member pricing, discounts, offers, or priority registration; participating in member-only community, networking, casting, collaboration, industry, leadership, visibility, introduction, or initiative opportunities; submitting materials for, receiving, or using a directory/profile or other profile service; or otherwise receiving or using a paid membership benefit.

SMGlobal Catwalk may review whether a full or partial refund is appropriate based on the request date, payment status, benefits used, administrative or third-party costs already incurred, suspected fraud or misuse, and rights that cannot lawfully be limited. Submission of a request does not guarantee approval.

If approved, a refund will be issued to the original payment method whenever operationally and legally possible. Processing and posting times may depend on Shopify, the payment provider, and the member financial institution. SMGlobal Catwalk will not request payment-card details by email.

Membership cancellation, non-renewal, and access

Paid memberships are for one 12-month term, paid through a one-time annual payment, and do not renew automatically. A member may request cancellation or state that they do not wish to renew by contacting smglobalcatwalk@gmail.com.

After the seven-calendar-day conditional refund window has ended, or after any membership benefit has been used, the annual fee is non-refundable and will not be prorated, except where required by applicable law. A member in good standing who cancels or elects not to renew after that point may continue to use eligible benefits through the end of the paid term, subject to availability, eligibility, capacity, scheduling, program requirements, and the Membership Terms. Access may be suspended or terminated for nonpayment, fraud, misuse, misconduct, material misrepresentation, or another permitted reason under the Membership Terms.

Cancellation prevents no automatic charge because the program has no automatic renewal. A new term requires a separate manual renewal and payment.

Consumer-law savings for memberships

Nothing in this membership section excludes, restricts, or limits a refund, cancellation right, remedy, warranty, or other consumer protection that cannot lawfully be excluded, restricted, or limited. Where applicable law provides greater rights, that law controls.

Experiences

Experience deposits, reservations, and third-party travel, hotel, transportation, venue, wellness, hospitality, or service costs may be non-refundable according to the applicable terms disclosed before payment. Third-party provider terms may apply independently. Participants are encouraged to consider appropriate travel insurance where relevant.

Merchandise

Made-to-order merchandise is final sale and non-refundable except where required by applicable law. We do not accept returns of merchandise that has been worn, used, altered, washed, or damaged after delivery.

If an item is received damaged, defective, misprinted, or materially different from the confirmed order, contact us promptly through the Contact page or at SMGlobalCatwalk@gmail.com with the order number and clear photographs of the item and packaging. After review, an appropriate remedy may include replacement, correction, store credit, or refund as required by law and appropriate to the issue. We may request that the item be retained or returned before a remedy is completed.

Digital products

Digital products are non-refundable once purchased, accessed, downloaded, or delivered, except where required by applicable law. If a digital file is technically defective or materially different from its description, contact us so the issue can be reviewed and an appropriate remedy provided.

Approved refunds

Where a refund is legally required or otherwise expressly approved, it will generally be returned to the original payment method. Processing times depend on the bank, card issuer, payment provider, or ticketing platform and are outside our control. Original processing, platform, or third-party fees may be non-refundable where permitted by law and disclosed in the applicable terms.

How to request review

Contact us through the website Contact page or at SMGlobalCatwalk@gmail.com. Include your full name, order or registration number, the relevant event or offering, purchase date, and a clear explanation of the request. Submitting a request does not guarantee approval.